Job Description

The Charter Dispatcher is tasked with acting as a communication point of contact for the drivers and Operations while honoring Lux Bus America’s approach to business that starts with our
commitment to safety, operational excellence, and customer service.

Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:
* Check-in drivers, discuss daily route assignments, and answer questions
* Monitor the route and status of drivers by tracking their time, route check-ins, re-routing, and finish time, etc.
* Monitor and communicate with drivers using tools like online GPS programs and cellular communication in accordance with Federal Motor Carrier Safety Regulations (FMCSR) for the purpose of gathering and/or conveying information
* Document activities on a variety of manual and electronic documents, files and/or records
* Comply with all applicable government regulations, policies, and standards, as well as all Company administrative policies, procedures, and safety rules when planning, assigning, directing work, and supervising and training drivers
* Collaborate and communicate with client’s internal departments and other vendors to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties
* Interact with clients in a courteous, friendly, and professional manner
* Provide drivers with initial support during accidents and engage manager as needed
* Verify that drivers complete the following documents and report to management noncompliance:
*  Driver logs are accurate and submitted daily
*  DVIRs are complete and signed off when maintenance issues are addressed
*  Bus check-out sheets are noted for new damage with proper investigation ensuing
* Work Order is complete with all times, mileages, passenger counts, and signatures
* Assist with passenger count data entry
* Check that company vehicles are clean, orderly, and well maintained before departing and coordinate special requests with the Maintenance and Facilities departments
* Contribute alongside other supervisors, managers and staff to formulate goals and objectives
* Perform duties and functions to help streamline the daily business operations of the company
* Contribute to the team effort by accomplishing additional tasks and assignments as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience
* High school diploma or equivalent
* Minimum 1-year experience dispatching in transportation industry

Certificates, Licenses, Registrations
* Valid Class C driver’s license required

Language Skills
Ability to read and interpret documents in English. Ability to write in English routine reports and correspondence. Ability to speak effectively before groups.

Mathematical Skills
Demonstrates strong general math skills such as adding, subtracting, multiplying, and dividing  whole numbers, fractions, and decimals. Performs these operations with units of American
currency, Regular and Military time, and Imperial measurements of weight, volume, and distance.

Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
* Must be both an independent thinker and a team player
* Excellent communication (verbal, non-verbal, and written) and interpersonal skills
* Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Strong analytical, conceptualization, interpretation, and critical thinking skills
* Must be detail-oriented
* Self-motivated with a sense of urgency, and readily acclimates to an ever-changing environment
* Uses sound reason and judgement; calmly deals with problems involving co-workers, clients, and customers
* Treats others respectfully and tactfully
* Contributes to building a positive, collaborative team environment
* Prioritizes workload, self-manages projects, handles multiple tasks, manages competing demands, and meets strict deadlines
* Seeks to expand role and help team by volunteering readily, seeking increased responsibilities, and asking for help when needed
* Works with integrity and ethics that inspires trust and confidence in all activities
* Upholds organizational values

Computer Skills
To perform this job successfully, an individual should have a working knowledge of the following software applications, and proficiency as indicated below.

* Microsoft Windows 7 or newer, or Apple OS 10.XX or newer
* Microsoft Office 2007 or Newer (Word, Excel, PowerPoint, Access, Outlook, etc.)
* iPhone or Android cellular phone and tablet PCs
* GPS (Samsara, Saucon, Nomad, etc.)
* Route management (DoubleMap, Nomad, etc.)
* Ridership tracking (TripShot, TapRide, etc.)
* 2-way radio (Sonim, etc.)

* Spreadsheet formatting (add rows/columns, borders, fill color, etc.)
* Spreadsheet formulas (SUM, IF, VLOOKUP, Pivot Tables, conditional formatting, etc.)

Other Qualifications
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
* Clean DMV H6 Record (less than 30 days old)
*  No DUIs within last seven years
*  No more than one DMV point or moving violation within the last 3 years
*  No more than one preventable accident in the previous 12 months and no more than two preventable accidents in the previous 36 months
*  No more than one major preventable accident within the previous 36 months
* Pass a background check as required by Lux Bus America
*  This position is designated as requiring a background check due to the nature of the job responsibilities. The Company will consider for employment qualified
applicants with criminal histories in a manner consistent with applicable federal, state, and local laws and ordinances. Employment is contingent upon successful completion of the background check
* Driving Requirements
*  A valid driver's license and DMV check for driving record is required

The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The office may be a busy facility and this position may have to manage a number of projects at one time; maybe interrupted frequently to meet the needs and requests of co-workers, clients, and customers. This position may find the environment to be busy and will need excellent organizational and time and stress management skills to complete the required tasks.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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